Product return policy

You have a 14 day trail period starting from the invoice date to return the parts ordered.
The returned parts will be credited as invoiced. You may return parts after this 14 day trail period only under the next conditions: the parts must still in the Paruzzi offering, the parts must have the same specifications as offered and the order date must not older than 8 weeks. When the parts are returned we credited the parts on the lowest price, if there is any price change in the meantime.

Exceptions
these categories of parts may not be returned:
- Books and magazines
- Electrical parts not in original unopened package/seal
- Engine bearing(s) not in original unopened package/seal
- Special orders (products that are not in our standard offering)
- Used parts
- Parts that have been installed or have been damaged by the purchaser
- Metal sheet(s) that have been painted or adapted by the purchaser

Warranty period
The warranty period of our parts depends on the manufacturer (brand). The parts warranty may not be invoked based on the fact that higher quality products available could have a higher reliability or a higher life expectation. Parts designed for tuning, racing and off-road can't be claimed as warranty. We will credit the returned parts in warranty period once we receive a go ahead from the original manufacturer. The value of the returned parts will be credited including the shipment cost you may have encountered to return the parts, standard TNT post conditions at that moment will be used as a reference. If you think you that a part eligible for warranty please click here.

Exchanging ordered products
You may only return parts using this page, if you want to exchange a product first return your product and then order the replacement product using the general order procedure.

Shipment costs
All returned parts shipment costs are at charge of the customer, if a returned parts does not have the appropriate prepay postage, we will not accept the return. Don't forget to keep you shipment confirmation document, you will need this document in case the returned products get lost.
Return shipment costs will be reimbursed if we made a shipment error with an order you placed online via our web store, email or fax. We will also reimburse return shipment costs if the returned products fit the warranty conditions.
The standard TNT post conditions for the smallest size package matching your returned parts(s) at that moment of the return will be used as a reference without extra shipping options.
You may return the parts(s) yourself to our store in the Netherlands or Belgium. Check our opening hours, and print the return document and fill it in accordingly. The return address will be printed together with the return document.

Return procedure
1. fulfill the product return document
2. click print
3. two documents will be printed
4. prepare the parts for return in an as small as possible package
5. include the return document in the package
6. place the return address label on the outside of the package
7. make sure you have the correct post stamp on the package
8. send the package and ask for a shipment tracking number or any prove of shipment that will allow you to track your returned parts

Click here to fill in your return document